Legal
Privacy Policy
How we collect, use, and protect personal information when you use flywithaero.com or request a charter quote.
1. Who we are
Aero Air Charter, LLC (“Aero,” “we,” “us”) is an FAA Part 135 air carrier based at Pensacola International Airport (KPNS) in Pensacola, Florida. This policy explains how we handle personal information collected through flywithaero.com.
Aero Air Charter, LLC
4343 Jerry L Maygarden Road
Pensacola, FL 32504
hi@flywithaero.com · (850) 741-4495
This policy covers our website. Information collected in the course of operating a flight — passenger manifests, identification documents, and other records we are required to create and retain as a certificated air carrier — is governed by our charter agreements and by applicable federal aviation and security regulations.
2. What we collect
Information you give us
- Quote requests. Trip details such as departure and arrival airports, dates, times, passenger count, and any notes you add, together with your name, email address, and phone number.
- Newsletter signups. Your email address, and your name if you provide it.
- Contact messages. Whatever you choose to include when you email us or submit a form — typically your name, contact details, and the substance of your enquiry.
Please do not send us payment card numbers, government identification numbers, or medical information through the website. If we need that information, we will collect it through a secure channel and tell you why.
Information collected automatically
- Technical data — IP address, browser type and version, device type, operating system, and the referring page.
- Usage data — which pages you visit, how long you spend, and which links you follow.
- Approximate location derived from IP address, at city or region level. We do not collect precise GPS location from the website.
3. How we use it
| Purpose | What that means in practice |
|---|---|
| Responding to you | Preparing quotes, answering questions, arranging flights |
| Operating the site | Serving pages, keeping the site secure, preventing abuse |
| Understanding usage | Aggregate analytics so we can improve the site |
| Marketing | Sending email you have asked to receive |
| Legal and safety | Meeting regulatory obligations and protecting our rights |
We do not sell your personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects.
4. Quote requests and Avinode
Our online quote tool is provided by Avinode, a charter marketplace platform operated by Avinode Group. When you use it, the trip details and contact information you enter are transmitted to and processed by Avinode in order to generate aircraft options and route your request to our flight department.
Avinode is headquartered in Sweden, so information submitted through the quote tool is processed outside the United States. Avinode processes this information under its own privacy terms in addition to ours; you can read the Avinode Group privacy notice. We have a licence and a data processing agreement in place with Avinode.
Because the quote tool is a functional part of the service you are asking us to provide, it loads whenever you visit the quote page. If you would rather not use it, you can reach us directly by phone or email instead.
5. Cookies and tracking
Cookies and similar technologies can store information on your device. Our consent notice lets you accept, reject, or choose optional analytics. These choices are available to visitors wherever they are located.
| Purpose | What it does | Your choice |
|---|---|---|
| Essential | Keeps the site secure and remembers your privacy choice in the first-party zaraz-consent cookie. | Always active |
| Optional marketing | Google Ads and Floodlight measure campaign results, website calls, and conversions. Advertising identifiers may be stored after you consent. | Off until accepted |
| Optional analytics | Google Analytics 4 measures visits and website usage through Google Tag Manager. Google stores first-party analytics identifiers after you consent. | Off until accepted |
Google tags run through Google Tag Manager (GTM-KWW8DS2). Analytics tags require Analytics consent; Google Ads and Floodlight tags require Marketing consent. Optional Google tags do not load when both purposes are rejected. Ad personalization consent remains denied, including when Marketing is accepted. Cloudflare Zaraz stores your choices and displays detailed settings; its separate Google Analytics tool is disabled to avoid duplicate measurement. Cloudflare also provides separate cookieless traffic analytics and security services.
Manage or withdraw consent
Use Accept all or Reject all in the bottom consent banner. Open Settings or Cookie Settings on any page to select Analytics and Marketing separately or change your choice later. Rejecting optional tracking does not affect the website or quote tool. Withdrawing consent reloads the page to stop the affected optional tags and removes accessible first-party cookies for those purposes; information already received by Google is not automatically erased. Contact us using section 14 to request deletion.
Browser settings and extensions may provide additional controls over cookies and tracking. Private browsing alone does not prevent analytics when you choose to accept it. If cookies are blocked or cleared, we may need to ask for your choice again.
6. Who we share it with
We share personal information only with service providers who need it to do work on our behalf, and with authorities where the law requires it. We do not sell personal information, and we do not share it with third parties for their own independent marketing.
| Provider | Role |
|---|---|
| Avinode | Charter quote platform |
| Cloudflare | Website hosting, security, and cookieless traffic analytics |
| Website analytics (Google Analytics 4) and optional advertising measurement (Google Ads and Floodlight) | |
| Microsoft | Business email and productivity |
| OpenText (Zix / AppRiver) | Email security and filtering |
| Squarespace Campaigns | Newsletter delivery |
We may also disclose information to comply with a law, regulation, subpoena, or lawful request from aviation or law enforcement authorities; to enforce our agreements; or to protect the safety and rights of our passengers, crew, and company. If our business is sold or merged, information may transfer as part of that transaction.
7. Marketing email
We send marketing email only to people who have asked to receive it. Every message includes an unsubscribe link and our physical mailing address, and we honour unsubscribe requests promptly. Unsubscribing from marketing does not stop operational messages about a flight you have booked or a quote you have requested.
8. How long we keep it
- Quote requests and enquiries — we keep these indefinitely, so that we have a record of prior trips and preferences if you fly with us again.
- Newsletter subscriptions — until you unsubscribe, plus a record of the unsubscribe itself so we do not contact you again in error.
- Analytics data — event-level data is retained for 2 months and user-level data for 14 months, after which Google deletes it.
- Flight and operational records — for the periods required by applicable aviation regulations and our insurers.
9. Security
We use HTTPS across the site, filter inbound email for threats, restrict access to personal information to people who need it, and rely on established providers for hosting and email. No method of transmission or storage is completely secure, and we cannot guarantee absolute security — but we take the protection of your information seriously and review our practices regularly.
10. Your choices and rights
Wherever you live, you may ask us to:
- Tell you what personal information we hold about you
- Provide a copy of it
- Correct anything that is wrong
- Delete it, where we are not required to keep it
- Stop sending you marketing email
- Stop non-essential tracking
We extend these choices to every visitor rather than only to residents of particular states or countries. To make a request, email hi@flywithaero.com. We may need to verify your identity before acting, and we will respond within 45 days. We will not treat you differently for exercising any of these rights.
11. Children
This website is intended for adults arranging air charter. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
12. Visitors outside the United States
We are based in the United States and market our services principally in the United States, Puerto Rico, Canada, and the Caribbean. If you contact us from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live. By using the site or contacting us, you understand that this transfer takes place.
If you are in a jurisdiction that grants you additional rights over your personal information, contact us and we will honour them to the extent they apply.
Canada
We market our services in Canada. If you are in Canada, our handling of your personal information is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation -- including Quebec's Law 25, which grants additional rights over personal information. You may exercise the choices described in section 10 by contacting us. You may also complain to the Office of the Privacy Commissioner of Canada, or to your provincial privacy regulator.
13. Changes to this policy
We may update this policy as our services and tools change. The effective date at the top shows when it last changed, and material changes are summarised there. If we make a significant change to how we use personal information, we will make that clear rather than relying on a quiet edit.
14. How to contact us
Questions about this policy, or a request about your information:
Aero Air Charter, LLC
4343 Jerry L Maygarden Road
Pensacola, FL 32504
hi@flywithaero.com
(850) 741-4495